John Couch Blog
Outrgaeous Service
Tuesday 19th May 2009 -
added by Susan Couch
I have just been reading an article written by a leading estate agency guru whose advice and knowledge is second to none. He has been discussing the difference between delighted customers and satisfied customers - delighted being much more likely to recommend you than satisifed. So his advice is 'do something outrageous' to be remembered.
Yeseterday we had a completion and met the purchaser at a property to hand over the keys. My negotiator rang to say there was a problem because the flat had not been cleared out properly. (Our Vendor is a elderly gentleman living in a residential home). So faced with an unhappy purchaser, my negotiator organised a skip, went home, changed into her jeans and spent the afternoon filling the skip - if that doesn't count as outrageous then if we add the two trips to the tip in her own car - will that do?
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